Return Policy

Return & Refund Policy – KIMAYA (UAE Compliant)

At KIMAYA, your satisfaction is our priority. We follow all regulations outlined by the UAE Consumer Protection Law (Federal Law No. 15 of 2020) to ensure a transparent and fair shopping experience.

🕒 Return Window

We accept return requests within 14 days of the delivery date.

✅ Eligible for Return
 • The product is unused, unopened, and in its original packaging
 • All seals, labels, and shrink wrap are intact
 • Product is in resalable condition
 • Original invoice or proof of purchase is provided

❌ Not Eligible for Return
 • Opened, tested, or used items
 • Broken packaging or removed seals
 • Returns initiated after 14 days
 • Free gifts, promotional items, or samples

⚠️ For hygiene and safety reasons, returns are not accepted on opened makeup, skincare, or perfume items, unless the item is damaged or defective upon delivery

🛠️ Defective or Wrong Items

If you receive a damaged, defective, or incorrect product:
 • Notify us within 48 hours of delivery
 • Email us at [insert your support email] with photos and order number
 • We will provide a replacement or full refund at no cost

🚚 Return Shipping
 • Customers are responsible for return shipping costs for change-of-mind or non-defective returns
 • Please use a trackable courier; KIMAYA is not liable for lost returns

💳 Refund Timeline
 • Once your return is received and approved, a refund will be issued to your original payment method or as store credit
 • Processing time: 5–7 business days

📌 Important Notice

KIMAYA reserves the right to reject returns that do not meet these conditions.

By placing an order on our store, you acknowledge and accept this return policy.